Replacement Policy
Last updated: April 15, 2025
Thank you for shopping at Oraimo.
We are committed to providing high-quality products. If you receive a defective, damaged, or incorrect product, we offer a replacement service subject to the terms below.
Interpretation and Definitions
Interpretation
The capitalized words below have specific meanings under this policy, regardless of usage in singular or plural.
Definitions
Company (referred to as “the Company”, “We”, “Us” or “Our”):
Whatnot Retail LLP, 1-2-17, 205 Gagan Mahal Rd, Himayatnagar, Hyderabad, Telangana – 500029, India.
Goods: The items offered for sale on the Service.
Orders: A request by You to purchase Goods from Us.
Service: The Website.
Website: Oraimo, accessible from https://oraimo.in/
You: The individual or entity using the Service.
Replacement Eligibility
You may request a replacement within 7 days of receiving the product if:
The product is damaged upon delivery.
The product is defective or not functioning as intended.
You received an incorrect item.
To request a replacement, please contact us within 7 days of delivery with your order details and supporting images/videos of the issue.
Contact Information
Email: service@whatnot.in
Website Contact Page: https://oraimo.in/
Phone: 1800-890-9989
Conditions for Replacement
To be eligible for a replacement:
The replacement request must be raised within 7 days of delivery.
The product must be returned with all original accessories, manuals, and packaging.
Proof of purchase must be provided.
Images or videos showing the defect, damage, or incorrect item may be required.
Non-Eligible Cases
Replacement requests will not be accepted for:
Damage caused by misuse, negligence, improper handling, or unauthorized repairs.
Normal wear and tear.
Products damaged after delivery due to customer actions.
Customized or personalized products.
Products without valid proof of purchase.
We reserve the right to inspect the product and determine eligibility for replacement.
Replacement Process
Contact our support team within 7 days of delivery.
Our team will review your request and may ask for additional information.
If approved, we will arrange a pickup from the delivery address or provide return instructions.
After inspection and approval, a replacement product will be shipped.
No Return or Refund Policy
Oraimo does not offer returns for change of mind, preference changes, or other non-defective reasons.
We do not provide refunds once an order has been delivered, except where required under applicable law.
Contact Us
For any questions or assistance regarding replacements, please contact us:
Email: service@whatnot.in
Website: https://oraimo.in/
Phone: 1800-890-9989